Outsourcing Sales & After-Sales Service
Driving Global Sales & Service Excellence
From local touchpoints to global markets, APCOS UNION enables smooth and scalable outsourcing of sales and after-sales operations — helping clients expand channels, strengthen customer engagement, and ensure consistent service quality worldwide.
Market Trends & Challenges
Omnichannel Service Demands
Customers expect seamless service across online, offline, and hybrid channels.
Channel & Delivery Complexity
Coordinating multiple sales and support channels globally adds operational complexity.
Quality & Compliance Risks
Maintaining service quality and meeting regulatory requirements remains critical.
Cost & Resource Pressure
Rising labor costs and talent shortages strain service operations.
Our Role
End-to-End Sales & Service Support
APCOS UNION acts as a full-service outsourcing partner, managing sales operations, channel expansion, and after-sales support.
We coordinate customer interactions, field service, and digital platforms to ensure consistent quality, responsiveness, and compliance.
By combining local expertise with global structure, we help clients grow their business, optimize customer experience, and maintain operational efficiency across markets.
Market Research
Shipment & Delivery
Customer Service Team
Local Sales Team
Technical Support
Clients
Collaborative Investment & Partnerships
We build strategic partnerships to strengthen operations and support business growth.
Depending on project scope, we can co-invest in local teams, market development initiatives, or regional support infrastructure to enhance reach and efficiency. Each collaboration is evaluated case-by-case to ensure mutual value, operational transparency, and long-term reliability, enabling clients to expand into new markets while maintaining quality, responsiveness, and operational excellence.
Our Service Flow
Each step is coordinated with our local teams and global partners to ensure consistent quality, timely delivery, and optimized resource use.
Evaluate market potential, customer touchpoints, and channel strategy to define scalable outsourcing solutions.
Sales & Channel Assessment
Define collaboration structure, allocate resources, and align communication between all parties.
Resource Alignment
& Partnership
Deploy local teams and establish regional operations for efficient, responsive service.
Customer Support Setup
Standardize workflows, share best practices, and set clear short-term goals to ensure consistent quality.
Training & Quality Alignment
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Performance Monitoring
& Continuous Improvement
Track progress, collect feedback, and refine processes to drive ongoing improvement.
Service Execution
& Coordination
Manage day-to-day operations, customer engagement, and logistics with smooth coordination.
Value we bring
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Local Expertise, Global Reach
Regional teams strengthen responsiveness, cultural alignment, and market expansion. -
Scalable Integration
Flexible outsourcing models optimize cost, resources, and performance across markets. -
Quality & Compliance Assurance
Standardized operations and digital tracking ensure reliability and regulatory assurance. -
Continuous Optimization
Real-time analytics improve sales conversion, service speed, and customer satisfaction.